Shipping and returns

Delivery information

Orders are despatched Monday to Friday and delivered on working days. (Please get in touch if you require a Saturday U.K. delivery.)

If the goods are returned to us, a second redelivery charge will be incurred.

Delivery times to addresses outside the U.K. are not guaranteed.

International orders are tracked with Royal Mail when leaving the U.K and door to door.

For all deliveries a signature will be required upon delivery.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.

Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Return and exchange policy

All returns should be sent back to us in their original packaging provided and original condition. Please ensure when returning the parcel that the Triptyc box is properly protected in the cardboard box you send.

If you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price.

Our returns policy does not affect your statutory rights in any way.

Statutory cancellation rights

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU.

You may cancel your order within 14 days after the day on which you receive your Items.